Cancellation and Refund Policy
This policy explains how cancellations, rescheduling and refunds work for court bookings and coaching sessions booked on Dink Play. It forms part of our Terms and Conditions and is written with the Consumer Act of the Philippines (Republic Act No. 7394), the Electronic Commerce Act (RA 8792) and the Civil Code in mind. The time windows and percentages below are not fixed in code: they are set in Dink Play's admin settings, and the figures shown on this page and at checkout are the ones currently in force. The policy shown to you when you book is the policy that applies to your booking, even if we change it later.
1. Current refund rules
Court bookings
No refund rules are configured at the moment; the venue or coach's own terms apply.
Coaching sessions
No refund rules are configured at the moment; the venue or coach's own terms apply.
If your venue or coach has its own policy, it is shown at checkout and applies to that booking instead.
2. How the refund is worked out
- The refund is the stated percentage of what you paid for that booking through the Platform (including any Dink Play service fee), rounded to the nearest centavo, and never more than you paid.
- "Hours before the start" is measured from the time you cancel to the booked start time, in the venue's local time.
- Amounts you paid directly at a venue are refunded by the venue.
3. Customer cancellations
You can cancel from your account or your booking link. If your booking was made as a guest, use the link in your confirmation email. When you cancel, we show the refund you will receive before you confirm. Some policies close online cancellation shortly before the start; then please contact the venue or coach.
4. Cancellation by the Court Owner or Coach
If the Court Owner or Coach cancels, you receive the refund set for provider cancellations (by default a full refund), or, where offered, you may choose a free reschedule instead. You will not be charged a cancellation fee for the provider's cancellation.
5. Weather and facility closure
For outdoor play, if the Court Owner or Coach decides play is unsafe because of weather, or the facility is closed or unusable (for example maintenance, power loss, a government order), you receive the weather/facility refund set in the current rules (by default a full refund or a free reschedule). A shower you choose not to play in, when the venue stays open and safe, is treated as a customer cancellation.
6. No-shows and late arrivals
If you do not arrive for the booked time, it is a no-show and the no-show refund applies (by default no refund). A grace period (shown above) applies to late arrivals; time lost to late arrival is not refunded or extended where another booking follows. Coaches wait the grace period before recording a no-show.
7. Rescheduling
Where the policy allows, you may move a booking to another available time at no charge until the free-rescheduling cut-off shown above. If the new slot costs more you pay the difference; if it costs less, the difference is refunded under this policy. Not every booking can be rescheduled (for example promotional and event bookings).
8. Promotional, event and tournament bookings
- Promotional bookings (discounted or bought with a promotion code) are refunded up to the promotion's maximum refund percentage shown above, on what you actually paid.
- Events, clinics, tournaments and league registrations may have their own cancellation terms stated on the event page; those terms apply to that event.
9. Refund processing time
Approved refunds are returned to the original payment method. Dink Play sends the refund to the payment provider within the number of business days shown above; after that, your bank, card issuer or e-wallet may need additional time to show it. Payment gateway processing delays can occur; if a refund has not appeared after the stated time plus a few days, contact us with your booking reference. We cannot refund to a different account without verifying your identity.
10. Disputes
If you disagree with a refund decision, write to support@dinkphplay.com within 30 days with your booking reference. We review the booking record (including the policy that applied) and respond within fifteen (15) business days. You may also contact the Department of Trade and Industry. Chargebacks raised with your bank for a booking that was properly refunded under this policy may be contested with the payment provider.
11. Changes
We may change this policy for future bookings. Existing bookings keep the policy that applied when you booked.