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Version 1.0 · effective 7 October 2026

Court Owner Terms

These Court Owner Terms ("Owner Terms") are an agreement between RRM DEVCORE SOFTWARE DEVELOPMENT SERVICES ("we", "Dink Play") and the person or business that lists pickleball courts on the Platform (the "Court Owner", "you"). They apply together with our Terms and Conditions, Privacy Policy and Cancellation and Refund Policy. If they conflict, these Owner Terms prevail for Court Owners. You accept them electronically (Electronic Commerce Act, Republic Act No. 8792) when you apply or when you continue to use your partner account after a change.

1. Relationship

You are an independent business. Nothing here makes you our employee, agent, partner or joint venturer, and you are solely responsible for operating your venue, your staff, and your obligations to your employees. Dink Play provides the marketplace, booking, payment and reporting tools.

2. Eligibility and authority to list

  1. You must be at least 18, legally able to contract, and — if a business — duly registered (for example with the SEC or DTI) with the authority to bind it.
  2. You must own the venue or have the legal right (for example a lease or written authority from the owner) to operate it and to take bookings for it. You confirm this when you list a venue, and we may ask for proof.
  3. You must be approved by us before your venues are shown. We may decline or withdraw approval for reasons including inability to verify authority, safety concerns or breach of these Owner Terms.

3. Accuracy of listings

You are responsible for keeping each listing accurate and current: name, address and map location, photos, number and type of courts (indoor/outdoor, surface), amenities, opening hours, house rules, pricing, deposit terms and your cancellation rules. You must not use misleading photos or claims. Misleading listings are a deceptive sales act under the Consumer Act (Republic Act No. 7394) and the Internet Transactions Act of 2023 (RA 11967), and we may remove them.

4. Pricing

  1. You set your court rates. The price you list for a court-hour is the price the customer pays for the court.
  2. Dink Play does not change your listed rate because a customer is a member. Membership affects only the platform commission described in section 8.
  3. Discounts you configure (for example your own member tiers) are yours; the commission is calculated on the price after your discounts, as shown in your earnings reports.
  4. All prices are in Philippine pesos and must include any tax you are required to charge.

5. Availability and booking obligations

  1. You keep your calendar accurate. Once a booking is confirmed you must honour it: provide the court at the booked time in the condition advertised, with the advertised amenities.
  2. Do not double-book or accept off-platform bookings for a slot already sold. Block times for maintenance or private use in the calendar.
  3. If you cannot honour a confirmed booking, you must tell the customer and us as soon as possible and follow section 6.

6. Cancellations, refunds and no-shows

  1. The Cancellation and Refund Policy displayed to the customer at booking time governs refunds. Refund percentages and time windows are configured by us in the platform (and, where we allow it, by you for your venues); they are not fixed in these terms.
  2. If you cancel, or the venue is closed or unusable (including unsafe weather you decide makes play unsafe, or a facility closure), the customer is entitled to the refund set in the policy (by default a full refund or a free reschedule) and you will not receive payout for that booking. You may not charge a cancellation penalty to a customer for your own cancellation.
  3. For customer cancellations, no-shows and late arrivals you keep the amount the policy lets the venue keep, less commission.
  4. You are responsible for refunds of money you collected directly at the venue. We process refunds of money collected through the Platform, and may deduct from your next payout (or invoice you for) any refund of a booking you could not honour, and any amount reversed by a payment dispute (chargeback) caused by your act or omission.

7. Payments and payout schedule

  1. Online payments are collected by us through a licensed payment provider and held for you until payout. Pay-at-venue bookings are collected by you.
  2. Payout schedule. We prepare payouts for bookings that have ended, on the schedule shown in your partner portal (by default weekly). A payout is a statement and a transfer to the bank or e-wallet account you gave us; you are responsible for keeping those details correct.
  3. Payouts are net of: our commission (section 8), any payment-processing fee that the platform settings assign to you, refunds you are responsible for, and amounts you owe us. Where a booking was paid at the venue, the commission is due from you to us, and we may net it against what we owe you or invoice you.
  4. Every booking has a transaction breakdown (price, commission rate and amount, any membership commission reduction, processing fee, tax, and your payout). Breakdowns are saved when the booking is made and do not change if our commission settings change later.
  5. We may hold or reverse a payout while we investigate suspected fraud, a dispute or a chargeback.

8. Commission and platform fees

  1. We charge a commission on bookings made through the Platform. The commission rate, whether it is a percentage or a fixed amount, and who bears it (deducted from your payout, added as a service fee for the customer, or split) are configured by us in the platform and can differ by customer membership status, venue, booking type and your subscription tier. The terms applying to a booking are shown to you in your reports and, for any customer-paid fee, to the customer before they pay.
  2. Members of Dink Play may pay a lower commission rate; this does not reduce your listed price. Where the customer pays the commission as a fee, your payout is not reduced by it.
  3. We may also offer optional paid features (for example subscriptions, featured listings, analytics). These are priced and described before you buy them.
  4. We may change commission settings for future bookings by giving you at least fifteen (15) days' notice in the partner portal or by email. Bookings already made keep the terms they were made under. If you do not agree with a change, you may stop accepting new bookings and close your account.

9. Court safety and facility conditions

You must keep your venue safe and fit for the advertised use: playing surface, nets, lines, lighting, drainage, ventilation, restrooms, clean water, first-aid supplies, and clear emergency procedures and exits. You must meet your duty of care to players and comply with applicable law, including occupational safety and health requirements for your workers (Republic Act No. 11058). You must report serious incidents at your venue to us promptly.

Insurance (recommended). We strongly recommend public (general) liability insurance suitable for a sports facility, property insurance, and accident cover for players where available. We do not provide insurance for your venue.

10. Compliance with law and local government requirements

You are responsible for all permits and approvals your venue needs — for example the mayor's/business permit, barangay clearance, fire safety inspection certificate under the Fire Code (Republic Act No. 9514), sanitary and building/occupancy requirements, zoning and noise rules, and any applicable local government unit (LGU) ordinances — and for keeping them current. Provide copies on request. You must comply with the Data Privacy Act (Republic Act No. 10173) for customer information you receive from us: use it only to deliver the booking, protect it, and do not market to customers without their consent.

11. Taxes

You are responsible for your own taxes (income tax, VAT or percentage tax, local business taxes) and for issuing the official receipts or invoices required of your business for court sales. Our commission and fees are charged to you for our services and we will issue the documents required of us. Where the law requires us, as an online marketplace operator or payment facilitator, to withhold or report taxes on amounts we remit to you (for example under BIR rules for e-marketplaces), we will do so and show it in your statements.

12. Customer disputes and liability

  1. You are responsible for the court and the services you provide. Resolve customer complaints promptly and in good faith; we may mediate and, where a customer is entitled to a refund under the policy, process it as described in section 6.
  2. You are responsible for injuries, loss or damage arising from the condition or operation of your venue or the acts of your staff, except to the extent caused by us. You agree to indemnify us against third-party claims arising from your breach of these Owner Terms, your venue's condition or operation, or your violation of law, to the extent permitted by law.
  3. Our liability to you is limited to the amounts we owe you under section 7 for the relevant booking, and we are not liable for indirect or consequential loss, except for fraud, wilful misconduct or anything that cannot be limited under Philippine law.

13. Prohibited activity

You must not: list a venue you have no right to operate; inflate prices after booking; discriminate against customers unlawfully; harass customers; take payment outside the Platform to avoid commission for a booking made through it; manipulate reviews or listing rankings; use the Platform for any unlawful purpose or to launder money; or share a customer's data for any other purpose.

14. Fraud, suspension and termination

We may suspend your listings or account, cancel affected bookings (with refunds to customers), withhold payouts pending investigation and report suspected crimes to the authorities where we reasonably suspect fraud, serious safety risk, repeated customer complaints, breach of these Owner Terms or unlawful activity. We will explain the reason where we lawfully can. You may close your account at any time by giving us thirty (30) days' written notice, after honouring existing bookings. We may terminate for convenience on thirty (30) days' notice, and immediately for serious breach. Sections that by their nature should survive termination (payouts, refunds, taxes, liability, data protection) survive.

15. Changes, governing law and disputes

We will notify you of material changes to these Owner Terms, and they apply to bookings made after the change date. These Owner Terms are governed by Philippine law. The parties will first try to settle disputes amicably and by mediation (RA 9285); failing that, the proper courts of Mandaluyong City, Metro Manila have jurisdiction. Contact: RRM DEVCORE SOFTWARE DEVELOPMENT SERVICES, Unit 15 Erlinda Apartment, Kapalaran Street, Barangka Drive, City of Mandaluyong, NCR, Philippines, support@dinkphplay.com.